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01274 200400
helpdesk

Support

Delivering hard-working IT solutions to all our customers, we’re absolutely committed to ensuring the day-to-day running of your business is always smooth, always seamless.

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Product Description

Here as and when you need it, feel free to see our support offering as your IT emergency service.

Whether you’re looking for ad-hoc, remote IT support or you need a technical guru on hand and in your office, we can help.

The cornerstone of Raven’s service; We pride ourselves in offering agile, efficient and, importantly, effective IT support to our customers. We’re dedicated to keeping your technology investment up and running smoothly, leaving you to focus on your business.

We understand that you might not want to replace your own IT team, so why not let us complement them with our experience and expertise? Working with them, we’ll bring industry-leading, 24/7 ‘Raven-Eye’ monitoring to any given project.

What’s more, our help desk support team won’t miss a thing. They’re extremely proactive and absolutely ready to tackle any issues you send their way. Relax, you’re in safe hands!

We don’t do “First Line”. When you speak to a Raven support engineer, you’re speaking with a highly trained professional, not a message taker!

Choose Raven and enjoy:

  • Certified technicians who are as committed to your company as you are.
  • ITIL-based processes and industry-leading network tools – we do things by the book and always will.
  • Remote or on-site support – the help you need, as and when you need it.
  • An SLA-backed service and fixed rate contracts.
  • Proactive monitoring to give you all the assurance you’re looking for.